IINTRODUCTION Thank you for your recent purchase of Veneer stone By Splitter Creek Veneer manufactured stone veneer products (“Product(s)”). This express limited warranty (“Warranty”) only covers Veneer stone, manufactured stone, veneer products, manufactured by Splitter Creek Veneer.
Splitter Creek Veneer Recommends all of our clients to thoroughly read through our installation guide and the MVMA guide prior to installation of our products. Follow these guide lines and you will have a successful install which will last for many years to come.
WHO IS COVERED & FOR HOW LONG Subject to the following terms, Splitter Creek Veneer warrants its Products for fifty (50) years to the original purchaser (the “Purchaser”) (based upon the date of retail purchase, date of substantial completion of the installation if professionally installed, or date of settlement of the purchase of a newly constructed building, whichever is applicable). This Warranty is personal to you; however, the Warranty may be transferred to any subsequent purchaser(s) of your home or building during the first fifteen (15) years after the original purchase date (as described above), but the warranty period as to such subsequent owners is limited to fifteen (15) years from the original purchase date (as described above).
WHAT Splitter Creek Veneer WARRANTS , subject to the conditions and limitations listed herein, warrants its Products to be manufactured in compliance with the International Code Council Acceptance Criteria 51 (“ICC AC 51) for Precast Stone Veneer; however, Products that are accessories and Products that are not wall veneer shall not meet the weight, density and dimension parameters of ICC AC 51.
WHAT IS NOT COVERED We do not cover damage to the Product due to any cause not expressly covered herein. This Warranty does not cover any problems with non-defective material caused by conditions or handling beyond our control. Some examples of conditions not covered by this Warranty include:
1. Improper application, use of accessories which do not properly receive and/or secure our Products, or installation not in strict adherence to the applicable installation instructions or installation not in accordance with local building code requirements.
2. Damage resulting from accident, misuse, neglect, casualty, fire, vandalism, plant growth, impact of foreign objects, salt or de-icing chemicals, excessive exposure to water due to things such as standing water, water backups, improper flashing, leaks, seepage or irrigation systems, failure of or damage to the wall substrate on which the Product was applied caused by movement, distortion, shifting, cracking, or settling of such wall or the foundation of the building, Improper framing improperly installed sheeting's ect , surface discoloration due to airborne stains, pollutants, algae, fungi, lichens or cyanobacteria, exposure to harmful chemicals, external heat sources (including, but not limited to, a barbecue grill, fire, or reflection from windows and doors), acts of God, or other such occurrences beyond the control of Splitter Creek;
3. Product or material that has been painted, varnished, sealed with non-breathable sealer, or similarly coated over the manufacturer’s original finish; and 4. The use of sandblasting, power washing, silicone treatments, or any other form of chemical wash. Products shall not be in breach of this Warranty if they contain or exhibit 1. minor chipping, as defined under ASTM C1364, Section 8.2; or 2. minor cracks, as defined under ASTM C 90-05, Section 7.2.1, incidental to the usual methods or materials of manufacture or minor chipping resulting from customary methods of handling in shipment and delivery which do not effect the proper placement of the unit or significantly impair the strength or permanence of the construction. Products are not warranted against discoloration caused by air pollution, exposure to harmful chemicals, or “normal weathering” resulting from exposure to the elements. “Normal weathering” is defined as the damaging effect of sunlight and extremes of weather and atmosphere that may cause any colored surface to oxidize, fade, or become soiled or stained over time. Splitter Creek Veneer strives to accurately reproduce the colors of its masonry stone veneer Products in its marketing literature and sample boards. The Product colors that you see are as accurate as technology allows.
Splitter Creek Veneer makes no warranty with respect to any real or perceived color discrepancies between those depicted in its marketing literature and sample boards and those of the actual Products that will be installed on or within the home or building. Splitter Creek recommends that you look at actual Product samples before making a color selection for your home or building.
50-YEAR TRANSFERABLE LIMITED WARRANTY 1 519 535 7866 WHAT IS YOUR REMEDY If the Products are not in conformance with our Warranty, Splitter Creek will, in its sole discretion, either 1.Repair the nonconforming Products at no charge to you, 2. Supply replacement product At no cost to the purchaser. Labor costs for removal or installation are not covered. Any Products repaired or replaced hereunder will continue to be covered under the terms of this Warranty for the remainder of the original warranty period.
SUBMITTING A WARRANTY CLAIM: To obtain performance under this Warranty, the Purchaser(s) shall notify Splitter Creek of the claim IMEDIATLY following its discovery, and shall submit with such notification proof of date of purchase and/or installation, and proof of property ownership, in order to provide Splitter Creek an opportunity to investigate the claim and examine the material claimed to be defective. All notifications shall be provided to Splitter Creek Veneer. Shortly after we receive your communication, we will contact you regarding your claim. To fully evaluate your claim, we may ask you to provide pictures of your Products or samples for us to test. If you have any questions, do not hesitate to call 1 (519)535-7866. Splitter Creek always supply's .5% EXTRA PRODUCT In leu of potential Damage during shipping and may call on this product to make miner repairs in non conforming product in order to maintain color exactness. There will be no extra compensation for this as this Product has been Supplied as a courtesy free of charge
REPLACEMENT & PRODUCT VARIATIONS As a result of our ongoing efforts to improve and enhance our product line, we reserve the right to discontinue or modify our Products, including their colors, without notice to the Purchaser(s) and shall not be liable to the Purchaser(s) as a result of such discontinuance or modification. We are not liable to you if you make a warranty claim in the future and any replacement Products you receive vary in color or finish because of normal weathering or changes in our product line. You should understand that if we replace any Products under this Warranty, we reserve the right to provide you with substitute Products that are comparable only in quality and price to your original Products.
LIMITATIONS EXCEPT AS SET FORTH ABOVE, SPLITTER CREEK VENEER MAKES NO EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ANY PRODUCT SOLD. ORAL STATEMENTS CONCERNING THE PRODUCT(S) COVERED BY THIS WARRANTY, OR STATEMENTS CONTAINED IN SPLITTER CREEKS GENERAL ADVERTISING, PAMPHLETS OR OTHER PRINTED MATERIALS DO NOT CONSTITUTE WARRANTIES, AND PURCHASER ACKNOWLEDGES THAT IT HAS NO RIGHT TO RELY UPON SAME. SPLITTER CREEK VENEER, WHETHER AS A MANUFACTURER OR CARRIER, SHALL NOT BE LIABLE FOR ANY COMMERCIAL LOSSES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS, DAMAGE OR EXPENSE ARISING UNDER OR IN CONNECTION WITH ANY SALE OF PRODUCT. SPLITTER CREEK VENEER’S LIABILITY FOR DAMAGES OF ANY KIND SHALL IN NO EVENT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PARTICULAR ORDER, LOT OR SHIPMENT (OR THE ORIGINAL PURCHASE PRICE OF THAT PORTION THEREOF WHICH IS NOT REPAIRED OR REPLACED) WITH RESPECT TO WHICH A CLAIM IS ASSERTED. IN PARTICULAR, SPLITTERCREEK SHALL NOT BE LIABLE FOR LOSS OF SALES, REVENUES OR PROFITS OR CLAIMS OF ANY THIRD PARTIES